FAQS

Once your payment is finalized and your order has been processed, you will receive a tracking code.

Your order will be processed in 2-4 business days once payment is received and cleared. Your order is shipped once our warehouse has packaged it and sent it to the courier. You will receive an email with your tracking number. Some delivery services require up to 7 business days for your tracking number to resolve.

Your order is shipped once our warehouse has packaged it and sent it to the courier. After it, you will receive an email with your tracking number. Some delivery services require up to 7 business days for your tracking number to resolve.

Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are:

3-5 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!

Delivery times vary depending on your location and selected delivery method. 

Please contact us at info@disxent.com

Shipping time depends on the country you are from. We have warehouse in USA, Hong Kong and Singapore. Shipping generally takes 1-2 weeks depends on your location and customs.

Upon placing your order, please allow 1-3 business days to have your order processed. Our fulfillment warehouses pack your ordered item and ship the package out as soon as possible. 

Your order is processed in 2-4 days after it is placed. However, we ask for 3-5 business days for us to prepare and ship your item due to the high volume of orders. Our worldwide free shipping generally takes around 9-21 business days from the shipment date. The time can change depending on your location, what items you purchase, and any other unforeseen factors. Do not be alarmed, all orders are fully insured. We are working with our partners to reduce this time significantly in the future.

Unfortunately we cannot cancel your order since we process every order right away. This is to ensure fastest delivery period for our customers. Hence we cannot cancel a order if it is already being processed for shipping. However, we can certainly refund the product if you are not happy with the product you received.

We may ship out each product separately depending on the overall weight of your package so that our customers don't have to pay Custom and Duty fees.  Even though it cost our company a lot more money to ship out the items individually but we feel like it is the right thing to do for our customers. This is way, you don't have to pay unnecessary fees incurred by customs and duty. Please be rest assured all of your products will arrive.  You can contact us via Email for tracking information for the items that have not arrived.

Please understand your order is processed immediately after the orders are placed. However, we ask for 3-5 business days for us to prepare and ship your item due to the high volume of orders. We have inventory storage in USA, Honk Kong and Singapore. Our worldwide free shipping generally takes around 5-12 business days from the shipment date. Time frame may vary depending on which country the package is being delivered to since it may be international shipping from our storage.

Please check with the carrier and the tracking number we have provided you in the shipping confirmation email (check junk/spam if you did not receive one) Or contact us at info@disxent.com and we will be more than happy to update you on the progress of your order and estimated delivery date.

You can apply coupons and bonus points to your order at checkout. Once you’ve entered your coupon code , click “apply” and the discount will automatically adjust your order total. Please note that if you do not click ”apply” before continue checkout, your order total will not reflect coupon and Bonus Point discount.

All of our products are listed in USD and transactions are finalized in USD. 

We offer a currency converter tool to estimate how much your charge could be. Once the transaction is finalized by your bank you can/may be charged a different rate by your bank. You will see the settlement amount is the same as the USD amount but the currency conversion rate may be different.

We offer shipping worldwide except North Korea, Afghanistan and Iraq. We use well known international carriers to ensure your order gets to you quickly and securely.

We ship out each product separately depending on the overall weight of your package so that our customers don't have to pay Custom and Duty fees.

Even though it cost our company a lot more money to ship out the items individually but we feel like it is the right thing to do for our customers. We also report the value of the items at a lower cost in order to avoid custom duty and tax. This is way, you don't have to pay unnecessary fees incurred by customs and duty. Please be rest assured all of your products will arrive.

Yes! We accept returns. For more detailed policy please check our Refunds & Returns page.

100% Satisfaction Guarantee - We want to provide you with a risk-free shopping experience. We trust our customers to not take advantage of us on this offer, therefore If at any time within 14 days of receiving your offer you are not satisfied, we will refund your money.

We typically process returns/exchanges within 48 hours upon receiving your package.

We want you to fall in love with your purchase and we strive to deliver the best quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 14 days of receiving your order. For more detailed policy please check our Refunds & Returns page.